Q. Where should I park when I come for my appointment?

Complimentary valet parking is available to patients. If you prefer, parking is also available in the parking garages across from our office building at the intersection of 29th and L Street. Limited metered parking is available on several streets surrounding the office building and adjacent hospital.

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Q. What if I need wheelchair assistance?

Wheelchairs and assistance are available at our complimentary valet parking station. Elevators are available to take you to our offices on the third floor.

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Q. What do I bring with me to my first appointment?

Please plan to arrive for your first appointment 15-30 minutes prior to your appointment time to sign in and complete new patient forms. To save time, you can download these forms here. Please bring any diagnostic test results or scans (if your referring physician has not already sent them), as well as insurance, Medicare or Medi-Cal information. Also, bring any prescriptions you are currently taking.

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Q. Who should I call if I have questions about my treatment?

Call our main number at (916) 454-6700 and ask for your physician's nurse or medical assistant. Our team works closely with your doctor and has experience and training in handling your inquiries. All emergency calls will be answered immediately. Non-emergency calls will be routed to the appropriate person. If he or she is not available, please leave a voice mail message, and your call will be returned by the end of the workday. You can also contact us by using RelayHealth, our secure patient messaging portal (no urgent or emergency messages please).

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Q. What if my treatment requires a hospital stay?

Our physicians admit patients to Mercy General Hospital, Sutter General and Sutter Memorial Hospitals in Sacramento. We also provide consultation services at Sutter Davis Hospital, Rideout Memorial Hospital and Fremont Medical Center.

For elective hospitalizations such as chemotherapy admissions, our office will schedule the admission. If you have not heard from us by 9:00 a.m. on the morning of your scheduled admission, please call your physician's nurse or medical assistant at (916) 454-6700.

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Q. Will I need to file claims with my insurance company?

No. Once you provide us with your insurance information, we will file claims on your behalf. Co-pays are due at each visit, and you will receive a monthly statement to keep you up-to-date.

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Q. How do I get a refill for my prescriptions?

When you need a prescription refill, call your pharmacy with the required information, including our fax number, (916) 454-6714 (Sacramento office). If necessary, the pharmacist will contact our office for approval. We must review your records and check with your physician before the refill can be approved. Many local pharmacies are part of the SureScripts network, which means that requests for refills can be transmitted to our office by means of an electronic interface, which will speed up the refill process greatly. Please remember that we close at 5:00 p.m. on Fridays. Please check your prescription supplies frequently and allow enough time for both the pharmacy and our office to complete the required steps, which is usually 72 hours. Also, please be aware that California state law mandates that controlled substances, such as strong narcotics, require special prescription forms and cannot be refilled by phone or mail.